FAQ

Tigit Motorbikes supplies genuine and authentic rental motorbikes between the Northern city of Hanoi and the Southern city of Ho Chi Minh.

Tigit has unique prices allowing a backpacker to travel without having to worry about time constraints. A fixed rental price designed for backpacking from one end of the country to the other without concerns for time. All our prices are set in advance, clear and transparent with contracts.

Tigit has easy pickup and drop off from any of our offices in Ho Chi Minh, Danang and Hanoi. Travellers can pickup a motorbike in one city and return it in another.

Similar to traditional car rental companies, Tigit takes a "deposit" and "rent in two separate transactions using a credit card processor. Please read here for more information on how deposits and refunds are processed.

Customers of Tigit have full ownership of the motorbike and have control of the blue card which can help deal with police and lost parking tickets!

Tigit Motorbikes signature and most popular motorcycle is the Honda Blade which is 2015 modern Honda Motorcycle. Tigit owns  over 100 Honda Blades and fully trust in Honda’s high quality service in Vietnam.
All our motorbikes are purchased new, and are maintained in official manufacturer stores.

Tigit has phone support for translating in times of need.

Help and support for using the busses and trains. If a traveller is on a quick holiday, or wants to skip the boring sections then Tigit can help by translating at bus and train stations.

Tigit has a selection of helmets ranging between $25 and $50 depending on quality.  They are not European standard helmets, but for Vietnam they are “quality”
2nd hand helmets are provided free of charge!

Most backpackers will be seen buying Chinese motorbikes which are cheap and unstable toys. Tigit uses genuine motorbikes no older than 2015 for our travel rental motorbikes. For expats living in Vietnam using city scooter rentals, we like to use the Honda Airblade which is the most popular automatic in the country.

To be better than backpacker to backpacker sales or the random street dealers is not a difficult task.

Perhaps the more important question:  why is Tigit better than the other companies with a reputation?
Tigit buys genuine motorbikes new and maintains them in the official stores.  It can be seen all through our contracts the emphasis we put on only using genuine stores to change oil and maintain the motorbike.

Other companies often cut corners and maintain the motorbikes with Chinese parts. Lack of English and explanations of the importance of NOT to use backstreet mechanics allows customers to run wild. Travellers may fix a perfectly good authentic motorbike in a backstreet Chinese mechanic shop. This is a disaster for a company owning a fleet of authentic motorbikes.

At Tigit, with western support and explanations we regulate the regular maintenance that is required on a motorbike going up and down Vietnam. With understanding, customers will maintain the motorbikes correctly which helps keep them in great condition.

Tigit will gladly accept responsibility for any mechanical failures on the motorbike providing that the customer has followed our contract terms and conditions of only using genuine stores for the checkups.

The oil is changed once every 1000km, one time at Tigit Motorbikes before starting a journey. Then the customer will also change the oil every 1000km through the journey.

All Tigit Motorbikes travelling fleet are purchased new. We do not buy second hand motorbikes.
Tigit's fleet of motorbikes is using a select few models that we believe to be the best performing motorbikes in the country. The Honda Blade, Yamaha Exciter, Honda Winner, Honda XR and Suzuki Raider.

For city rentals Tigit uses the Honda Blade and Honda Airblade, both scooters that remain to be popular on the local markets.

Other companies often buy a wide range of second-hand motorbikes to keep deposits lower. This creates an unknown in the motorbikes maintenance history and therefore a wide variety of quality.

We no longer offer the Chinese Motorbikes found in the backpacker areas. Please note, that no companies on Trip advisor provide Chinese motorbikes because the Chinese motorbike does not work properly!

Yes, for now, Tigit has grown out of its garage space and we are unable to find more storage within HCM and Hanoi. This is causing us stock control problems.

Without a booking it is unlikely a motorbike will be available despite the appearances of a full garage. Pre-bookings enable us to provide the information and disclaimers that customers should read before arriving.

Tigit employees are not trained to make a hard sale and will turn away customers who we feel have not researched or understood our business. We consider ourselves an online service and not a dealership.

Tigit Motorbikes has offices in Ho Chi Minh, Danang and Hanoi.

It is possible to return the motorbike free of charge at any of these locations. Our "long distance travel" packets are all inclusive with no hidden costs, apart from oil changes (every 1000km 5-10usd and flat tires).

Other companies often advertise day rental, but rarely disclaim hidden transport costs for shipping the motorbike back to a primary location.

The return process is quick and easy.
When a traveller pays for a motorbike Tigit takes a "deposit" and "rent" in two separate transactions. When returning the motorbike, we refund the deposit and it will come back back to the issuing credit card or bank account. For more information read about refunds and credit cards.

Crashes are usually small, and asked for in Vietnam dong. When picking up a motorbike Tigit has a crash report that the customer fills in, disclaiming any noticeable damage to the motorbike at the point of pickup.
It can be seen across all our social media platforms, that Tigit has never had a serious dispute with crash reports.

Second hand helmets are free to borrow. If lost they are $10.

New helmets range between $15-50 dollars and we buyback for $5.

On each “model” we have contracts/explanations related to the motorbike or service on offer.

It can be seen on each contract that we have easy and affordable cancellation policies.
To avoid angry customers and pointless fights our contracts are ridiculously easy to back out of.

There is freedom and flexibility to change motorbikes or be offered a refund if not happy.

For a detailed description please visit our deposits and refunds page.
Tigit Motorbikes uses a payment processor to charge a motorbike "deposit" and motorbike "rent. This is split into two separate transactions.
When returning the motorbike, we issue a refund on the "deposit" which is automatically returned to the issuing credit card or bank account.

Customers will instantly get an email that we have processed the refund, however it can take between 5-10 working days for the refunds to appear.

Every travel motorbike has a deposit and a rental value that is clear and transparent on the model pages.

August to September is the best time to travel the North. The weather is mostly stable and the yellow paddy fields bloom.
Keep in mind this is also stormy season in Vietnam and random cyclones can smash through the area at any point. Storms come and go quickly, they usually pass over within two days. Apart from safety concerns for the big storms (check news sometimes), then just continue with the holiday knowing that the storm will pass.

March and May is also good for allround mostly stable conditions.
June to August is rainy season.

December to February are cold, so cold that the snow can fall. Plan for a skiing holiday and you should be ok! A big mistake travellers make when motorbiking Vietnam is to assume everywhere is hot. With Tigit Motorbikes it is possible to send luggage on the train, so plan ahead and have the correct gear sitting in our office waiting for cold weather conditions.

Travellers spend far too much time worrying about the weather and attempting to predict it. Just get on with it and drive, there is nothing that will stop a holiday.

For more information please visit our section about how to navigate Vietnam.

The blue card is the ownership papers of a motorbike. Travelers usually like to hold the bluecard, although an artificial importance of this document has been created within the backpacker market when it comes to travelling. For more information please read our page about blue cards.

Tigit Motorbikes now has a damage waiver covering the motorbikes up to a defined amount.
Additional protection can also be purchased. Please read our Damage Waiver.

Crashes are subjective – we try and judge this on what we feel a future customer can potentially complain about. We try and take a relaxed approach to crashes – and if a customer does not trust our report then we are happy to use 3rd party Honda / Yamaha / Suzuki receipts.

Tigit only uses motorbikes with plastic exteriors. This is a calculated decision to keep external repair damages to a minimum. We do not offer any motorbikes that we feel external body bodywork damage will be expensive to fix.

The Honda Blade is our most common motorbike for driving Vietnam.
As a general rule each piece of body work is worth $10.

As an example of our most serious crash which destroyed the entire front of the motorbike. This was $250 in a Honda shop and the customer was very happy with the result.
Honda is official and very reasonable. The motorbikes can always be fixed!

In the case of a rare motorbike such as the Honda XR. Considerably more time might be needed for a quote on the fixing costs. This can cause a delay in the deposit refund.
In Vietnam big manual motorbikes have high import taxes and mechanics do struggle to fix them.
It is a grey area that will be explained to the customer whilst doing the contract.
For customers wanting an interesting motorbike without the risks of worrying about high crash costs, the Yamaha Exciter or Honda Winner might be a better choice!

Unlike traditional car rental companies, Tigit does not charge for "loss of use" which is the concept that a rental company can no longer use the vehicle whilst parts are being ordered.
Customers who crash motorbikes should be respectful of the work that goes on behind the scenes to get a motorbike back on the road again. We charge for parts, and nothing more!

For a full description please visit our page about secure parking lots.

In Vietnam the motorbike always goes inside the hotel or in a parking lot. There are security guards and parking lots everywhere!
Parking lots are outside every beach, restaurant and coffee shop.

People often ask if they need to buy a lock.
If you need to lock the motorbike then the bike is in the wrong place!

However…. it is not a bad idea to buy a lock, and these can be purchased for $4 in a nearby shop.

Unfortunately… if the motorbike is stolen then there is nothing that can be done. The police are useless and there is no point spending the holiday attempting to do paperwork.

There is no excuse for getting a motorbike stolen here. Just be careful and sensible about where it is parked!

If the motorbike is stolen, the customer owes the value of the motorbike which is stated on each contract. The value depends on the number of KM at the starting point of the rental.

Tigit Motorbikes Ho Chi Minh is located in a quiet parking garage. Customers can practice indoors before heading onto the road.
From within HCM, we have extensive experience teaching first time riders.
Tigit Motorbikes in Hanoi is unfortunately in a busier place, customers can do a loop around a nearby building.
Our employees in Hanoi are not equipped to teach driving manual motorbikes, for a full description please watch our video about driving manual motorbikes.
To learn how to drive a semi-automatic please watch our video teaching about driving a motorbike in Vietnam.

It normally takes customers less than 15 minutes of driving inside the building before feeling comfortable enough to head out onto the open road.

Honda blades (our signature and most popular motorbikes) are incredibly easy to drive and perfect for first time drivers.
A semi automatic gear system allows us to control the acceleration of the motorbike. This is good for first time riders learning to understand and control the accelerator.
When the customer begins to feel comfortable with the motorbike they can change gears themselves which then changes the acceleration of the motorbike.

The total journey from South to North of Vietnam is around 10-11 days driving. Most people will take about 20-25 days when taking into account stopping in the various cities along the way.
Tigit recommends 25 days to travel from South to North, with another 2/3 weeks to experience the North above Hanoi.

The standard Tigit rental packet for journeys across Vietnam is 35 days.
For travelling half the distance and stopping in Danang, Tigit has rental packets of 10 days.

For a full description, see our Vietnam routes and maps page.

Day rentals and shorter loops can be enjoyed from all three offices, Ho Chi Minh, Danang and Hanoi. Around 3 days is needed to experience a good drive.

There are hotels and guest houses everywhere in Vietnam. Each tourist destination is within 1 days driving of each other.
There are also Vietnamese guest houses and hotels everywhere, this includes countryside locations.

Please read our page about insurance for detail.

With a license and international drivers permit it is possible to drive legally in Vietnam.
When driving legally, it is possible to get insurance from companies back home. It is worth calling, and double checking all the requirements and small print.

Within Vietnam, there is no insurance for foreigners.

Please read out page about licenses.
Since Jan 2015 international licenses are now supposed to be valid in Vietnam. Vietnam is a country where no one knows anything about any rules so please do not take this as factual information

No, Tigit Motorbikes uses authentic motorbikes only. Adding USB chargers voids the manufacturer warranty and also adds an additional layer of diagnostics if the motorbike has a problem as mechanics will automatically blame the 3rd party installation. Customers may add USB chargers if they wish, but we will have no part in the installation and take no responsibility for the electrics.

Tigit recommends buying a USB powerpack which can be bought from any cell phone store $15.

Gas is very cheap in Vietnam. A Honda Blade is 50,000vnd (2.5usd) to fill. This will last around 150km or 4-6 hours driving.
Most drives will be around 1 gas tank, some are two.
Using the Honda Blade the oil only needs to be changed once in the entire journey. Oil changes are $4 and this is one of the ways our real Honda’s are financially competitive with buying and selling backpacker Chinese Motorbikes.

To navigate Vietnam we recommend googlemaps or maps.me
Please read our page how to navigate Vietnam for a detailed guide.

For journeys from HCM to Hanoi then normally 20-25 days are needed. Although it can be done within 11 days of very hard driving.

Tigit offers day rentals but realistically at least 3 days is needed to enjoy some countryside roads.

Travelling half way, HCM <--> Danang or Hanoi <--> Danang is usually completed within 10 days of driving.

Please see our routes and maps section for more information.

Travellers on short holidays of around 2 days, would benefit from a fully guided motorbike tour.

In cities it is chaotic but people drive unbelievably slowly. Even in a crash you will probably be OK!

Tigit Motorbikes HCM and Danang are away from the chaos of the city center and have convenient test drive and practice areas.
The road is straightforward and easy to get out of Ho Chi Minh from our location. Customers of Tigit do not need to travel around the small streets of Ho Chi Minh.

For more information on crashes please read our breakdown guarantee.

We recommend around 15 KG of luggage. However it depends on the model of the motorbike.
All of the Tigit motorbike rental fleet can carry two people and luggage across Vietnam. There are no roads that these motorbikes can not handle.
The limitation is in rack space, not in the power.

For more information please read our luggage and rack section.

The Honda XR is best suited for carrying two people and luggage.

 

People with lots of luggage can send a bag between Hanoi, Ho Chi Minh and Danang and collect the bag when dropping the motorbike off. The cost to send a bag is $15.

To send a bag on the train between HCM, Danang and Hanoi is $15. It is charged by the bag, so pack up one bag to its full potential! We highly advise drivers to send as much as possible on the train. The motorbike will perform better, strapping the bag to the motorbike becomes easier and gas money is saved!
Please note: This service is for Tigit customers only.

Watch how to put a bag on a motorbike.

Although our motorbikes are self-sufficient and we provide you will all the bare essentials to complete the journey without any incident, there are those who prefer to go the “pro route” and be prepared for truly anything. As a recommendation (and not just as a motorbike accessory) we can share that having a good multi-tool on hand is always a good idea. Something recommended by customers is the Leatherman SuperTool. The Super Tool 300 was the most eye catching being a useful multi-purpose sidekick.

Tigit Motorbikes started as a Honda Win dealer. We stopped renting / selling them because they didn’t work, and the business model is not expandable. The quantity of breakdowns and after service required to avoid review blackmail threats was stressful and impossible to manage. They are toy motorbikes that wobble around and drive like…… toys. However in the right hands, they can provide an exciting holiday on a budget to a group of adventure seekers. The problem is that most backpackers can not really grasp the concept on how bad a Chinese motorbike can be. This  shows through in the comical negative reviews small dealers attract due a quality misunderstanding.  Detech Honda Wins are not much better, and every few years the small Vietnamese dealers find a “new brand” to promote to backpackers as the old brand name gets tarnished. Mekado to Sufat to Detech, they all had the same promotional schemes behind them. For a full list of motorbikes in Vietnam and where the Honda Win stands on the general motorbike market.

Tigit Motorbikes has approximately 300 rental motorbikes on the road. An online presence on Trip Advisor, Google Reviews, FacebookInstagram and various blogging related websites across the internet including affiliation with the famous VietnamCoracle. Digging deep into the local facebook community groups, forums or even reddit will reveal that there is hardly a bad word on the internet about Tigit Motorbikes.

Check out our gallery of pictures taken by Link in HCM and Ti in Hanoi. Or view are archive of videos including both customer videos and Tigit Motorbike videos.

HCM – Office 36&37, Floor G, 360C Bến Vân Đồn, Ho Chi Minh City, Ho Chi Minh, Vietnam
Look for Hatha Fitness centre and walk around the ground floor offices
Detailed description of the Ho Chi Minh office.

Hanoi – 25 ngách 5/34A Trần Phú, Điện Biên, Ba Đình, Hà Nội, Điện Biên, Hanoi, Hà Nội, Vietnam
Detailed description of the Hanoi office.

Detailed description of the Danang office.