Participating in a guided Tigit tour still subjects each rider to the traffic regulations and local laws of Vietnam. A bike over 175cc will still require an International License. Tigit guides also ask you respect the local customs and culture whilst riding. Illegal, inappropriate or dangerous behaviour could equal the guide asking you to leave the tour early.

Accommodation. If customer cancels less than 14 days before the tour, they must carry the costs of accommodation.

Motorbike reservation. If customer cancels less than 14 days before the tour, they must pay a cancellation fee of $150usd per bike.

If, for any reason, the customer decides they do not want to continue the tour, they are responsible for subsequent costs of transport (to return both the customer’s bike and the guide’s bike back to a Tigit office) and personal transport (as you are surrendering the bike), which includes getting the Tigit guide back home safely. 

If the schedule is delayed due to severe weather or motorbike breakdowns, the guide will be able to re-route to complete the tour in time. Customers must accept there are elements beyond the guides control and that these elements are all part of the adventure.

Tigit guides pack as light as possible, but as sufficient as possible. The packing motto is ‘pack like there are no stops, and there are no shops’.

If you forget to pack something; do let the tour guide know about your discomfort, but do not be surprised when the guide prioritizes completion of the route over minor discomforts. Tigit tours can take customers into remote areas, and some personal items are not possible to find in between the larger cities. It is very time-consuming to go hunting for a specific product and can set back the schedule substantially. 

In our opinion, you should have

• 1 set of evening clothes
• 1 set of driving clothes
• Shoes are optional, as most hotels provide flip-flops
• Sunscreen
• Sunglasses

For a full list of what Tigit Jon wears, see this article.

If possible, Tigit staff can arrange a replacement bike at the cost of the customer. If this is not possible, the customer must forfeit the tour early without a refund. 

The replacement bike may not be the same model as the original but will be suitable for the tour’s terrain.

Tigit customers are responsible for their own medical insurance, which includes transport to a medical facility.

The customer will bear the costs of transporting the crashed bike back to a Tigit office.

Crashes occur, indicators break, mirrors fall off, phone mounts snap, kickstands fall off and handlebars bend. If the bike is moving, the tour guide is unlikely to detour into a mechanic shop. Tigit tours are ambitious on timings and completion of the best route possible is a priority. Please point out your issues to the tour guide, but don’t be surprised if the guide opts not to fix the issue immediately. The guide will use their experience and discretion to decide how urgent the fix is.