- Tigit has bank accounts in USD, AUD, EURO, GBP and VND.
- Using the bank transfer is the cheapest way of sending money to Tigit Motorbikes.
- If a deposit is paid by bank transfer, we will send back exactly the same number upon motorbike return. This is a static deposit, not a variable exchange rate deposit.
- Bank transfers take time to process. Please pay in advance.
- Through the booking process, indicate you would like to pay by bank transfer and we will send our banking information.
We refund early returns, so please book for the maximum length of time that you might use the bike. When you return early, we will refund the remaining days.
We link returns to bookings closely, so trying to “extend your rental” may not be possible, and if you extend without notifying us, it may cause another traveler to not have a bike waiting. Don’t be the person who destroys someone else’s holiday.
Returning a motorbike early at Tigit is free, and we will refund all the remaining days if you return in the correct location.
We will charge a minimum of 3 days of rent. (For example, if you book a motorbike for 1 month, then return after 1 day, we will charge for 3 days).
Returning in a location that is not a Tigit location (such as a train station) will be charged as three days from the drop-off date plus $10 USD pickup fee if we need to send staff to collect the bike from the train station.
Please be respectful and notify Tigit in advance if you are not going to make it to your return destination. It may cause another traveler to miss their booking. This is an adventure holiday, and you must book with the intent to complete your journey.
Tigit Refund calculation
Tigit prices are based on an algorithm, the full price list can be seen on our prices page. Note, that the price gets cheaper over time, it is not based on “per day”. The refund amount might be less than you expect!
Returning late
Extensions are usually possible with five days of notice in advance. However, with our early return policy of refunding early returns, we encourage you to book the maximum possible time that you might need the motorbike. This avoids issues with us overbooking motorbikes.
Bookings at Tigit are taken seriously. Returning late or to a city not on the original contract can cause us to miss bookings. We charge $100 or more for returning late if it causes us to miss a booking.
Please be respectful to Tigit and to future clients and let us know when plans are changing.
Email us: bookings@TigitMotorbikes.com for extensions.
Book the maximum duration possible
We have flexible early returns, and so encourage travelers to book for the maximum duration possible, and then to return early for a refund. This is better than booking the minimum duration and then trying to extend.
If you do wish to extend, please email in advance and we will let you know if the motorbike is still available for an extension.
- Cash deposits are fine, equaling the amount of the stated credit card deposit on contracts.
- Tigit may return cash in a different currency or with different notes.
- We prefer credit card deposits.
- It is a good idea to notify us before returning the motorbike so we can prepare the cash.
All Tigit Motorbike deposits are pre-authorization holds. Apart from rare occasions of pre-paid credit cards and cross border traveling where we charge and refund money.
What is a pre-authorization hold?
A pre-authorization hold is a temporary hold on a credit / debit card. Typically a hold lasts for 7 days and is automatically released.
Pre-authorization holds are the same method luxury hotels or overseas car rentals use to take deposits. It provides a basic credit background check on the client without capturing or charging any money.
Why use a hold and not charge?
Reason 1: When charging and refunding cards there can be variations and fluctuations in currency conversions. This can cause the client to lose money over an extended period of time.
A pre-authorization hold never physically takes money from your account. As a result, there are no currency conversion issues.
Reason 2: Charging and refunding money means the storage of client deposits. Some companies may enjoy the interest on stored money, or even invest the money into other projects.
Most reputable establishments however, do not like to store money that is not theirs. We are no different, and so opt to hold instead of charge.
When will Tigit refund the money?
The money never leaves your account. Some banks / card companies may temporarily show a charge, but this will likely disappear after a week.
Because the money never leaves your account, there is no notification of a refund.
Check your statements at a later date and it will be seen Tigit never charged or refunded a deposit.
Mobile apps are often incorrect!
Mobile apps often display holds as charges and this may never correctly update. When checking bank statements, use desktop PC or PDF statements. These are more accurate than mobile banking apps.
When to contact Tigit?
If you have checked your online banking with a desktop PC, and you continue to see a charge/deposit from Tigit. Then please feel free to contact us and provide a screenshot of the transaction.
- Tigit uses the Stripe payment Gateway which is a leading payment gateway globally. They accept basically all forms of cards.
- Payments by card can be chosen in your home and local currency. This avoids unknown conversion fees.
- The payment is split into two transactions. “Deposit”, “Rent”.
- The “Rent” has a fee of 2.9% if paying by credit card.
- The “Deposit” is a pre-authorization hold. The money never leaves your account so there are no fees.
- The “Deposit” is automatically released, the decision when to release is down to the clients bank. Tigit never takes/charges the money.
Other information to note:
- Before coming to Vietnam or a Tigit Office it is a good idea to tell your credit card company to not block payments in Vietnam from “Stripe Payments UK”.
- Tigit does not have a credit card machine. Clients pay via a secure website link.
- Clients may pay using their own mobile devices.
- Clients may pay using the Tigit provided PC or Tablet.
- We do not ask clients to physically hand the card to us. We prefer clients to pay on their own devices without us handling any sensitive information.
Tigit does not accept pre-paid credit cards for the deposit of the motorbike.
